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Order Cancellation Policy

At Le Moodboard Paris, we understand that sometimes you may need to cancel an order. Please review our order cancellation policy for detailed information on how to request a cancellation and any applicable fees.

Cancellation Within 2 Hours:
You can cancel an order within 2 hours of it being placed, provided that the order has not yet been processed.
If you wish to cancel your order within this 2-hour window, please contact us immediately at bonjour@lemoodboardparis.com.
Please provide us with the order details.

Cancellation After 2 Hours:
It may still be possible to cancel your order after the 2-hour deadline, as long as the order has not been processed.
To request a cancellation after the 2-hour deadline, please email us at bonjour@lemoodboardparis.com.
Please provide us with the order details.

Cancellation Processing Fee:
If you request a cancellation after the 2-hour deadline, we charge a 5% cancellation processing fee based on the total order value.
This fee will be deducted from the refund amount.

Order Processing:
Once an order begins processing in our system, we may not be able to cancel or amend it.
Please take extra care when placing an order, as we do not accept any changes or cancellations for orders that have already been processed.

Pre-Order and Back-Order Policy:
Full payment is required for pre-order and back-order products at the time of purchase. These payments are non-refundable unless we are unable to produce the items. If we are unable to fulfill your pre-order or back-order, we will notify you and issue a full refund.

Terms of Agreement:
By placing an order with Le Moodboard Paris, you expressly agree to follow and abide by these terms.
We appreciate your understanding and cooperation in ensuring a smooth transaction process.

Contact Us:
If you have any questions or need assistance with your order cancellation, please contact our customer service team at bonjour@lemoodboardparis.com. We are here to help you with any inquiries you may have.

Policy Updates:
This Order Cancellation Policy may be subject to change without prior notice. Any updates or modifications will be reflected on this page.

By placing an order with Le Moodboard Paris, you agree to our order cancellation policy. We appreciate your understanding and cooperation.